Due to the nature of our products we generally do not accept returned items. There are reasons such as ordering the wrong size products. If this is the case please e-mail or log into your account and get an approval. Please then send back the clean, unused, and protected product. When we receive the product back in good order we can then proceed with the exchange. If there was an increase of price we will request payment through PayPal or if less a refund of the amount remaining after shipping.
Please check your order as soon as you get it. If you find an error please e-mail or log into your account and let us know within 5 days. If the reason is due to a defective item please include pictures and the packing if it was damaged in transit (not with 1st Class). If there was an error on our part then you will receive a return label. The items must be returned within 2 days of receipt of the label, packed appropriately so no further damage will incur. We ship corrected items the same day the label is given to you.
If a return is authorized there will be a 35% restock fee for we need to check each and every container that is returned for cleanliness and/or damages. It can take up to 7-10 days to complete depending on your return/exchange quantities.
We offer USPS and FedEx.
1st Class (No Insurance means DIY Cosmetic Containers cannot take responsibility of any damages or lost packages).
Express (Insured-1-2 days)
1st Class International (No Insurance-Slow 10-15 days (Tracking only to Country of Destination when released from Customes.)
International Priority (Insured-5-10 days)
FedEx Home Delivery (Insured 3-5 days)
FedEx Express as chosen (Insured)
Express has Priority overnight, Overnight, 2-Day, 3-Day Express Saver.
In no way can we take responsibility for the post. There is insurance included with packages but when there are larger orders of over
$100.00 you can insure these up to the dollar amounts for added protection. We have only had one pay out claim to date for a damaged
box and did not damage the full order just a few. This is an option for all.
International Customers: If you select First Class Shipping your order can not be tracked and DIY Cosmetics Containers will not take any responsibility for lost packages. We suggest Priority Mail if this is a concern for you. Use this shipping option at your own risk.
(No Insurance means DIY Cosmetic Containers cannot take responsibility of any damages or lost packages)
If you are in a rush for your order we suggest you select one of the FEDEX International Shipping Options. Prices are a bit higher but delivery is much faster as FEDEX has their own customs clearance personnel. You will not be charged for the clearance but you are responsible for any duties, taxes or fees charged by your country.