PayPal protocols have changed, so at this time we will be taking PayPal payment options off any regular checkout. If you wish to still use PayPal as a Payment option after 11/30/2017 we will send you a request for payment through PayPal using the checkout option of "Pay In Store" (please do not forget to choose your shipping method) the applicable percent charges (2.9 US and 4.9 International) will show in a separate line. Sorry for any inconveniences, we need to adhere to the protocols for Buyer & Seller Protections. During checkout type in comments: Request PayPal Payment; then any other comments you may have.
NOTE: PayPal now requests that business' correspond with customers and verify with customers their order. For this reason we now will verify each PayPal transaction in any form. You will receive an e-mail with confirmation of order with verified shipping address, picture of order with shipping and return policy. Once verified as outlined and is correct with pictures we will send your order.
Any form of claim needs reports to all companies involved, including, insurance companies, USPS, Endicia, FedEx, which includes any partner therein, and police and Postal Inspection Services. Pictures, communications, order information, shipping details, labels, and any information used for purchase will be submitted. Any package that arrives in questionable state please take a photo or video and document as you go. This expedites claims and allows us to further assist you. Thank you.
We offer USPS and FedEx.
USPS, Priority 2 to 3 days & Priority Express 1 to 2 days Priority is insured + up to $50.00 included for larger orders insurance can be purchased & 1st Class (No Insurance means DIY Cosmetic Containers cannot take responsibility of any damages or lost packages).
1st Class International (No Insurance-Slow 10-15 days (Tracking only to Country of Destination when released from Customers) & International Priority (5-10 days + up to $50.00 included for larger orders insurance can be purchased).
FedEx Home Delivery 5-10 days, FedEx Express as chosen; Express has Priority overnight, Overnight, 2-Day, 3-Day Express Saver. FedEx insurance is up $100.00.
International Customers: If you select First Class Shipping your order can not be tracked completely and DIY Cosmetics Containers will not take any responsibility for lost packages or damages-use this shipping option at your own risk. We suggest Priority Mail if this is a concern for you.
If you are in a rush for your order we suggest you select one of the FEDEX International Shipping Options. Prices are a bit higher but delivery is much faster as FEDEX has their own customs clearance personnel. You will not be charged for the clearance but you are responsible for any duties, taxes or fees charged by your country.
Due to the nature of our products we generally do not accept returned items. If there is some form of request of exchange please log in and request through your account. If a return is authorized there will be a 35% restock fee for we need to check each and every container that is returned for cleanliness and/or damages. It can take up to 3-10 days to complete depending on your return/exchange quantities and order volume.
Please check your order as soon as you get it. If you find an error please e-mail or log into your account and let us know within 5 days. If there was an error on our part then you will receive a return label. The items must be returned within 2 days of receipt of the label, packed appropriately so no further damage will incur. We ship corrected items the same day the label is given to you.
Policy can change and update without notice for any reason arising.